The products purchased online are sent within 2 working days after receiving the payment.
Orders are delivered via DPD Polska.
Delivery cost inside Poland is 20 PLN.
Delivery cost inside Europe is 60 PLN.
Purchased products can also be collected from Lui Store in Warsaw.
*Working days: from Monday to Friday (excluding statutory holidays).
All product purchased via www.lui-store.com can be returned or exchanged. The returns will be accepted only with the original purchase receipt and a red label attached. Items must be unused.
In case of returns, the client should indicate product’s flaw.
Lui Store has up to 14 working days to review a return.
Returns and complaints should be sent to: Lui Store, ul. Mokotowska 26, 00-561 Warsaw.
Each packaged should include a filled-in return form (that can be downloaded here)
Transactions with debit cards and bank transfers are conducted through DotPay.pl.
We accept VISA and MasterCard.